At SocialPulse, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our platform and services.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Full name and email address
- Password (stored in encrypted/hashed form)
- Company name and profile details
- Role and designation within your organization
1.2 Social Media Data
When you connect social media platforms, we access:
- Page/channel names and identifiers
- Posts and their metadata (titles, dates, engagement counts)
- Comments and replies on your posts
- Commenter names and public profile information
- OAuth access tokens (stored encrypted)
1.3 Usage Data
We automatically collect:
- Browser type, device information, and IP address
- Pages visited and features used within the platform
- Session duration and interaction patterns
2. How We Use Your Information
We use your information to:
- Provide and maintain the SocialPulse platform and services
- Sync and display social media comments across connected platforms
- Perform AI-powered sentiment analysis on comments
- Generate auto-reply suggestions based on comment context
- Build and maintain your contact database from social interactions
- Display analytics dashboards with engagement insights
- Send important account notifications and service updates
- Improve our platform, features, and AI models
3. Data Storage & Security
We implement robust security measures to protect your data:
- Encryption — API keys and OAuth tokens are encrypted at rest
- CSRF Protection — All forms are protected against cross-site request forgery
- Secure Sessions — User sessions use secure, HTTP-only cookies
- CSP Headers — Content Security Policy headers prevent unauthorized script execution
- HTTPS — All data transmission is encrypted with TLS/SSL
- Access Control — Role-based permissions restrict data access within organizations
4. Data Sharing & Disclosure
We do not sell your personal data. We may share information only in these circumstances:
- With your team — Data is shared within your organization based on role permissions
- AI Processing — Comments are processed by AI models for sentiment analysis (no personal data is used for training)
- Legal requirements — When required by law, subpoena, or legal process
- Safety — To protect the rights, safety, or property of SocialPulse or our users
5. Third-Party Integrations
SocialPulse integrates with third-party platforms (Facebook, Instagram, YouTube, LinkedIn, Twitter, Google). Each platform has its own privacy policy and data practices. When you connect a platform, you authorize data access as described during the OAuth authorization process. We only access data necessary to provide our services.
6. Data Retention
We retain your data for as long as your account is active. When you delete your account:
- Your personal information is removed within 30 days
- Synced social media data is permanently deleted
- Encrypted API keys and tokens are revoked and destroyed
- Anonymized analytics data may be retained for service improvement
7. Your Rights
You have the right to:
- Access — Request a copy of your personal data
- Correction — Update or correct inaccurate information
- Deletion — Request deletion of your account and data
- Portability — Export your data (contacts, analytics) in standard formats
- Objection — Opt out of certain data processing activities
- Restriction — Request limitation of data processing
8. Children's Privacy
SocialPulse is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Your continued use of SocialPulse after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us.